At Boon, we’re building an AI agent platform designed specifically for fleet and field operations. Our mission is simple: automate the manual, high-friction work that slows teams down and erodes margins without asking your team to rip out or retrain on the systems they already use.

Detention Tracking is the latest addition to Boon's platform, giving fleets a powerful new way to automate detention monitoring, customer communication, and revenue recovery, all in real time.

Every minute your trucks sit waiting is money lost. And without the right systems in place, detention revenue slips through the cracks, along with valuable driver and vehicle time.

For many fleets today, detention is still manually tracked: dispatchers depend on drivers to call in updates, sift through complex customer agreements, and scramble to catch opportunities after they’ve already been missed. Billing teams waste hours chasing down paperwork. Dispatchers juggle dwell times across hundreds of loads.

The result? Missed revenue, strained customer relationships, and overwhelmed teams.

Boon's Detention Tracking Agent allows your fleet to:

• Recover More Revenue: Stop relying on manual detention tracking that lets dollars slip away. Automated, documented alerts make recovery simple.
• Maximize Asset Utilization: Reduce driver downtime and get better visibility into how dwell time impacts your operations.
• Reduce Dispatcher Overload: Free your dispatchers from tracking dwell manually so they can focus on keeping freight moving.
• Improve Customer Accountability: With documented proof of detention times and alerts, your team has the leverage needed to enforce contracts.
• Strengthen Operational Insights: Boon’s dashboard gives you clear visibility into detention trends across customers, locations, and drivers.

‍

Built to Track Detention Without Adding to Dispatcher Workloads

Boon’s Detention Tracking Agent works behind the scenes to streamline every part of detention management giving your team real-time visibility, faster communication, and smarter enforcement, all without extra manual effort.

Automated Detention Identification

Boon connects directly to your TMS and telematics systems to pull load data and automatically capture arrival and departure events. It calculates dwell times behind the scenes, giving your team real-time visibility without relying on driver updates or manual tracking.

‍

Customizable Policies and Customer Communication

Every customer operates differently and Boon adapts. You can configure specific grace periods, detention rates, and notification intervals per account. Boon then automatically sends pre-detention warnings, detention start alerts, and ongoing detention updates to your customers to drive accountability and speed up recovery.

‍‍

Real-Time Visibility for Internal Teams

Boon delivers immediate updates to your dispatchers, billing teams, and customer service reps through emails and dashboard alerts. Leadership also gains access to actionable insights that highlight detention trends across customers, drivers, and facilities helping you renegotiate contracts, optimize processes, and protect your margins.

‍

What Makes Boon Different

Unlike basic timestamp trackers, Boon's Detention Tracking Agent mirrors how your best dispatchers operate:

• Knows Your Systems: Boon integrates directly with your existing TMS, telematics, and communication tools working within your current workflows without disruption.‍
• Custom Policy Handling: Configure unique grace periods, detention rates, and alert cadences for every customer.‍
• Driver-Verified Dwell Time (Coming Soon): In future updates, Boon will use voice and text-based driver updates to verify dwell times and solve common edge cases where data alone isn't enough.‍
• Real, Multi-Channel Communication: Pre-detention warnings, active detention alerts, and ongoing interval updates are automatically sent to your customers’ preferred channels, whether that's via voice, text, email, or other portals.

‍

Our Detention Tracking Agents aren’t just flagging dwell time — they’re acting on it.
‍

The Bottom Line

Detention eats into margins. Manual tracking leaves money on the table. And without real-time action, even the best teams struggle to keep up.

Boon’s Detention Tracking Agent gives you a faster, smarter way to enforce contracts, protect your revenue, and maximize the value of every mile your fleet runs.

Ready to take control of detention?

Book a demo to see Boon Detention Tracking in action.

‍