CUSTOMER STORIES

BLOG

Double Diamond Gains 50% Operational Efficiency and Increases Customer Satisfaction with Boon’s ETA Dashboard

26 Jan, 2025

Company

Challenge

Key outcomes

Background

Double Diamond Transport, headquartered in San Antonio, Texas, is a premier full truckload logistics company specializing in the transportation of dry products across the United States. Since its founding, Double Diamond has been committed to one simple goal: providing reliable transportation services customers can depend on. With a steadfast focus on on-time delivery, constant communication, and teamwork, Double Diamond has built a reputation for trust and excellence in logistics. To further enhance their operations and maintain their dedication to exceptional customer service, Double Diamond partnered with Boon to implement innovative technology solutions that streamline workflows, improve visibility, and deliver peace of mind to their customers.

‍

Challenges

After an initial discovery session, Double Diamond and Boon identified several critical challenges impacting their operational efficiency and customer satisfaction where the ETA Dashboard could deliver impactful improvements:

Lack of Real-Time Visibility: Customers, including shippers and brokers, faced difficulties in tracking their loads, leading to inefficiencies and reduced trust in delivery timelines
Inefficient Communication: Internal teams struggled to streamline updates about shipment statuses, often leading to delays and confusion
Customer Retention Concerns: Without clear and reliable shipment updates, customer satisfaction was at risk

‍

Solution

To address these challenges, Boon implemented the ETA Dashboard for Double Diamond. The dashboard provided real-time visibility into shipment progress, along with tools to streamline communication and enhance the overall customer experience for shippers, brokers, and internal teams. Key features of the implementation included:

Improved Visibility: Real-time location tracking and precise estimated time of arrivals (ETAs) eliminates guesswork for Double Diamond and offers more insights to their shippers and brokers
Proactive Status Alerts: Notifications of delays, early arrivals, or on-time deliveries allowed Double Diamond to plan ahead, reducing surprises and enabling better coordination with their customers

‍

Outcomes

The results of implementing the ETA Dashboard for Double Diamond were both immediate and measurable:

Increased Operational Efficiency: The real-time tracking reduced the time spent manually checking shipment statuses. The Double Diamond team saves an hour per week on a task that typically takes 2–3 hours per week, resulting in a 50% efficiency improvement.
Enhanced Customer Trust: Providing accurate and timely updates led to improved customer satisfaction and retention rates among shippers and brokers
Team Productivity Boost: The dashboard also has made it easier for new team members to get up to speed and accomplish their jobs much faster than before

‍

Conclusion

The ETA Dashboard proved to be a game-changer for Double Diamond. With improved shipment visibility, streamlined communication, and enhanced customer satisfaction, Double Diamond is now better equipped to deliver exceptional service and retain their loyal customers. The time and effort saved have allowed the company to focus on growth and scale their operations while maintaining the reliability and transparency that their customers value.

Book a demo with Boon

Scale smarter with AI agents built to automate the work slowing your team down

Book a demo

Recent customer stories

View All

Bluegrass Dedicated saves up to 15 hours per week with Automated Documents

Background

Bluegrass Supply Chain is a Bowling Green, KY-based third-party logistics company offering a full range of warehousing and transportation management services, including just under 100 trucks in their dedicated fleet. Bluegrass attributes its success over the years to being an early adopter of industry-leading technology to automate their in-house processes.

‍

Challenges

Bluegrass shared with Boon its administrative challenges in collecting and submitting its Bill of Lading (BOL) and Proof of Delivery (POD) documents in an efficient manner for its customers. The challenges as we saw them were thus:

Manual Document Upload: Bluegrass was forced to manually chase down BOL / POD documents, and upload them to an existing technology provider for forwarding to their customers. This involved chasing down drivers subsequent to a delivery, and having them scan or submit paper copies of the BOL/POD documents to a dedicated team member.
Compensation Gated by Documents: Bluegrass faced escalating pressure from its customers to submit the POD documents in a timely manner (within 3 days), or customers would contest the fees for transport.
Personnel Mismatch: A single team member at Bluegrass was assigned this responsibility, which meant there was little redundancy in the event this individual was unavailable. To make matters worse, this individual worked in the finance and accounting department, so this operational task was non-core and low-value relative to his responsibilities.

‍

Solution

Boon immediately saw an opportunity to help to add value by implementing our Automated Documents product. Boon’s Automated Documents allows Bluegrass drivers to take a picture of the BOL / POD documents and send them via text message or email directly to a dedicated Bluegrass inbox. Messages with attachments arriving in this inbox are then uploaded directly to Bluegrass’ technology provider.

Notifications are sent to drivers when they arrive at their location, prompting them to upload the required documentation

‍

Results

Previously, Bluegrass estimated that the individual responsible for this process collects documents for about 150 loads per week and spends about 6 mins per load. Now Boon's solution conveys the following benefits to the Bluegrass team:

Significant Time Savings: Bluegrass estimates that they were spending 6 minutes per load collecting documents, and were processing about 150 loads per week. Having documents auto-forwarded to an inbox for retention saves them 15 hours per week.
Proper Resource Allocation: The team member responsible for this manual process has emails routed directly to a dedicated inbox, and can now spend most of his time focusing on his core responsibilities in accounting and finance.
No More Contested Revenue: By collecting the Proof of Delivery documents within 30 minutes of arrival, Bluegrass can quickly pass documents on to their customers without facing disputes for the charges.

‍

Testimonial

"The Automated Documents product has been a game-changer for us because our customers will contest payment for our services if we don’t get the Proof of Delivery documents sent to them within three days of delivery. And it has been great to allow our team member responsible for this process to focus on his core responsibilities instead of this repetitive task.”

— Nissy Trombly, IT Manager, Bluegrass

‍

Conclusion

By incorporating Boon’s Automated Documents, Bluegrass drastically improved their document collection process, reduced their revenue risk, and saved 15 hours per week for its employees. To learn how Boon can help streamline your document collection and retention process, give us a call at (408) 320-6950.

‍

Boon announces new partnership with LIV Transportation

We are thrilled to announce that Boon has entered into an engagement with LIV Transportation, a leading LTL and hot shot trucking service provider based in Bridgeview, IL, known for its commitment to excellence and innovation. With over 200 trucks, and an emphasis on being an early adopter of technology, Liv Transportation continues to set high standards in over-the-road trucking.

This collaboration marks a significant milestone for both Boon and LIV Transportation, as Liv looks to implement cutting-edge AI software to enhance their operational efficiency and decision-making processes.

‍

Elevating LIV Transportation’s Trucking Operations with AI

LIV Transportation is set to transform its operations with the integration of Boon’s AI-powered software solutions. LIV elected to work with Boon because their business challenges overlap with Boon’s designed software solutions:

Book more profit-maximizing revenue: LIV wants to monetize its free trailer space for backhaul trips and saw value in Boon’s Automated Load Sourcing to help them secure optimal backhaul loads.
Minimize dispatcher decision-making: LIV wants to minimize the number of decisions their dispatch team needs to make on a daily basis, and centralize their dispatchers’ driver assignment process. By leveraging Boon’s Automated Dispatch product, Liv can deploy organizational knowledge to its entire dispatch team.
Automate manual data entry: Among the most burdensome of their operations team’s day-to-day tasks is manual data entry upon receipt of rate confirmations. With Boon’s Automated Order Entry, LIV can minimize human error and time spent on manual data entry.
Minimize compliance burden and risk: LIV wants to minimize any liabilities owing to compliance issues and reduce the amount of time their compliance team spends auditing driver logs for issues. Boon continuously monitors their driver logs and alerts their compliance teams to review only logs where errors are detected.

‍

A Customer’s Perspective

The successful completion of this engagement was made possible by LIV Transportation's dedication and vision for leveraging the latest in AI technology to enhance their operations.

“We are excited to see how AI can streamline our operations, manage the stress and volume of our loads, and elevate the level of service we provide. Upgrading our trucking and transportation processes with Boon's AI solutions will undoubtedly make things easier for us and our brokers.” - Marek Gagatek, LIV Transportation

For more information about LIV Transportation, please visit their website at https://livtransportation.com/.

‍

Looking Ahead

We at Boon are excited about the potential this partnership holds and are committed to supporting LIV Transportation in booking more freight and maximizing their profitability. Together, we are paving the way for an AI-powered commercial transportation industry.

Stay tuned for more updates on this exciting journey as we continue to innovate and drive progress in the world of commercial transportation.

Double D Distribution Scaled Smarter—Without Changing Their TMS

How a growing fleet unlocked visibility, compliance, and $220/truck fuel savings with Boon’s AI agents—inside Axon.

Double D Distribution runs a high-volume fleet operation out of Utah. As they grew, so did the friction:

Dispatchers were overwhelmed with check calls
Compliance issues were slipping through the cracks
Fuel costs were eating into margins
‍

And like many fleets, they were deep into their TMS, Axon—with no interest in switching systems or retraining teams.

That’s where Boon came in.

Boon’s AI Agents Plugged Into Axon to Automate the Work Holding Them Back

Live ETAs, No More Check Calls
Boon’s ETA Alerts syncs with Samsara + Axon to generate accurate, real-time ETAs shared automatically with customers and staff. This provided instant relief for dispatchers and CSRs.

Smarter Fueling, Over $115K in Annual Fuel Savings
Drivers get real-time, text-based recommendations based on fuel price, IFTA, location, and discounts right from Boon’s Fuel Recommendations.

Compliance Without the Chasing
Boon’s HoS Log Auditor flags gaps and automatically notifies drivers and back-office teams—closing the loop on violations before they cost you.

Built to Work with Your Systems

No API? No problem. Boon connects directly to your workflows—email, text, phone, portal, or TMS. It just works and it’s all automated, so you can eliminate any manual data transfer.

“We didn’t have to rip anything out or retrain our team—Boon works right alongside Axon to help us maximize our operational efficiency between dispatch and drivers.”
– Operations Leader, Double D Distribution

Want results like these—without changing systems?
Let’s talk. Boon integrates directly with Axon to unlock savings, visibility, and scale—fast.

‍