Meet the Agents Built for Your Operations
Forget rigid bots or limited automations—Boon agents adapt to your systems and your workflows
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Deploy agents across any channel
Whether it’s phone, chat, SMS, or email, Boon agents meet your customers where they are, without needing custom routing or duplicated workflows.
Route calls directly to the right agent—no menus, no delays. Boon agents handle inquiries, updates, and scheduling in real time with natural voice support.
Agents handle two-way conversations across channels, responding instantly, extracting key details, and escalating when needed, all without human triage.
Beyond just answers
Boon agents don’t just reply—they take action. Built to follow your logic and connect across systems, they handle real operational tasks from start to finish.
Agents use your internal policies, workflows, and data sources to act confidently and stay aligned with how your team operates.
Whether it’s entering orders, updating systems, or resolving requests, agents take action instantly—no handoffs, no lag.
Works with your team—not around them
If the agent can’t resolve an issue, it captures the context, summarizes the conversation, and passes it to your team for a smooth, informed follow-up.
Agents stay available 24/7 and resume tasks without missing a step even if customers drop off and return hours later.
Track what each agent is doing, where it's helping, and how it's performing—all from a simple, centralized dashboard.
Hear from our customers
The automated order entry is one of my favorite features because it alleviates several hours worth of work. Instead of taking a rate confirmation and manually punching it in - it automatically gets forwarded to Boon and inputted into our TMS in mere moments. We can reduce the hours of manual typing something in and taking it down to just mere minutes to get entered in.