Manage Your AI Agents with Clarity and Control
Track what your agents are doing, why they’re doing it, and how it’s impacting your operations.
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Make every agent your own
Set your agent’s name, voice, and tone to match your brand and make every interaction feel on-brand.
Use images, links, and videos to explain processes, highlight products, or walk users through troubleshooting—right inside the conversation.
Track your agent in real-time
Spot key conversations, monitor performance live, and make fast adjustments. Boon surfaces the moments that matter so your team can stay focused.
Review what your agent did, why it did it, and what data it used—so you can coach performance and improve outcomes.
Measure and improve performance
Monitor tasks completed, escalation rates, call quality, and engagement—all in real time, across your entire agent network.
Use conversation summaries, tagging, and feedback loops to spot trends, flag issues, and continuously optimize how your agents perform.
Get actionable insight from every interaction
See how agents are performing with customizable reports on CSAT, resolution rates, and other key indicators tied to real business impact.
Live summaries help you spot patterns, identify risks, and jump in when needed—without waiting for a weekly report.
