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Meet Global CFS, a Leader in Air Freight Ground Handling
Global CFS has been a pillar of reliability and precision in the air freight industry for decades. Their customers include some of the world’s largest freight forwarders and logistics companies, household names like FedEx and Flexport, alongside a broad array of importers and exporters who rely on Global CFS for fast, secure, and compliant handling of sensitive goods. Now, Global CFS is building on that legacy by partnering with Boon to streamline complex document workflows and scale operations with the support of AI-powered agents.
At the heart of Global CFS operations is long-time IT Manager, Linscott Hanson. With 15 years at the company, Linscott leads technology initiatives that make Global CFS more efficient, resilient, and customer-focused. “We have a service mentality here, someone can call us at 2 AM, and we’ll solve the issue within 20 minutes. That’s what brings customers back,” Linscott says. With a highly variable document flow, frequent staff turnover, and unique customer requirements, Linscott’s team is focused on streamlining and scaling operations without increasing headcount or sacrificing the company’s high-touch ethos.
The Challenge
When Complexity Meets Manual Entry, Mistakes Multiply
Global CFS needed a partner who could handle the operational complexity that had stumped other automation tools—and Boon proved uniquely equipped to meet the challenge. Despite a deep bench of experience, Global CFS’s operations were increasingly strained by manual data entry. Staff would transcribe data from paper manifests, airway bills, and import/export forms directly into internal systems, with no room for error. Each type of customer also requires different documentation and processes, prompting staff to memorize and switch between approaches.
In an industry where employee shortages are common and training is a significant investment, consistent performance is hindered if employees find opportunities elsewhere and by extended leaves of absence. Even minor data mistakes can lead to costly consequences:
- Pickup fees from unsearchable records: If a shipment couldn’t be found due to a typo, carriers charged fees for failed pickup attempts.
- Missed billing for storage and handling: Incomplete records meant the team couldn’t charge for services they’d already provided.
- Reputation hits from service delays: Errors slowed down orders, leading to customer frustration.
The variability in forms, formats, and freight types also posed a barrier to AI adoption. Prior attempts at automation had failed because most vendors couldn’t grasp the complexity of the documents or the nuances of freight operations.
“We looked at other AI solutions, but most just didn’t understand logistics. They couldn’t even begin to make sense of our forms. Boon was different, they could actually speak our language.”
— Linscott Hanson, IT Manager, Global CFS
The Solution
AI Agent Automation That Eliminates Errors and Frees Up Time
To solve this growing burden of document entry, Global CFS implemented Boon’s purpose-built . Starting with airway bill manifests for a select group of customers, this AI agent automates data extraction and entry, dramatically reducing manual workload and improving accuracy from day one.
Before Boon, employees manually keyed in each order, including master airway bills and all related house bills, one by one. Now, with Boon, documents are scanned, parsed, and automatically entered into a structured form that feeds directly into Global CFS’s existing systems.
The implementation approach is just as critical as the technology itself. Linscott emphasized the importance of starting small, focusing on one use case and one department to drive fast results. Boon supported this phased strategy, narrowing the document types and customer accounts in scope.
“Start with a narrow, well-defined use case. That’s my advice for anyone implementing AI. You’ll get results faster, and it’s a lot easier to scale once you’ve got that foundation.”
— Linscott Hanson, IT Manager, Global CFS
The Results
75% Faster Order Processing, Happier Teams, and Better Customer Service
Since implementing Boon’s Order Entry Agent, Global CFS is on track to cut document input time by up to 75%, reducing workload from 20 minutes to 5 minutes for complex manifests. But the benefit is more than just time savings. By embedding Boon’s Order Entry Agent into their workflow, Global CFS is unlocking a range of operational improvements that support both business performance and team satisfaction. With Boon:
- Error rates are expected to drop significantly, preventing fees, failed pickups, and customer dissatisfaction.
- Clerical burden is reduced, allowing staff to focus on higher-value work like customer support and issue resolution.
- Shift overlap inefficiencies are being addressed, ensuring smoother handoffs and more timely order processing.
- People are reallocated to more meaningful roles, not replaced, critical in an industry where labor is scarce and retention is challenging.
“If I can free up even one employee per shift to focus on more strategic tasks, that’s a big win. It’s not about cutting people, it’s about aligning them to where they can make the biggest impact.”
— Linscott Hanson, IT Manager, Global CFS
Scaling Smarter: The Next Evolution in Freight Operations
Alongside Boon, the Global CFS team is proving that innovation doesn’t have to come at the expense of reliability. With their deep experience in air freight and customs handling, they’re blending operational know-how with modern AI to create a competitive edge that customers feel every day.
In an industry where turnover is high, expectations are rising, and every minute matters, Global CFS is building an operation where precision meets performance, powered by people and AI, working together. The future of freight isn’t just digital. It’s intelligent.
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