Double D Distribution Scaled Smarter—Without Changing Their TMS
- $2.37 million in additional annual revenue in the 2 years since deploying Cresta
- 9% increase in save rate on cancellation calls
- Helped to refine and streamline playbook, increasing adherence over 10% in empathy and discovery
Double D Distribution’s Journey
Double D Distribution is a Salt Lake City, Utah-based trucking company serving the western United States with more than 40 trucks. Established in 1984, the company offers a wide range of transportation services, including asphalt, emulsion, crude oil, dry freight, reefer, and flatbed trucking.
They prioritize reliability by investing in high-quality equipment and strict maintenance schedules to meet the evolving needs of their customers.
How Rising Costs and Communication Gaps Slowed Operations
Prior to implementing Boon's Fuel Recommendations, Double D Distribution faced several challenges:
- High Fuel Costs: Identifying the most cost-effective fueling stations was time-consuming and inconsistent, leading to higher fuel expenses.
- Driver Communication: Continuous back-and-forth between dispatch and drivers about fuel stops created operational inefficiencies and consumed dispatchers’ bandwidth.
- Driver Decision-Making: Drivers often had to make on-the-spot decisions regarding fueling, which didn't always align with cost optimization goals.
AI Agent Automation That Eliminates Errors and Frees Up Time
To solve this growing burden of document entry, Global CFS implemented Boon’s purpose-built . Starting with airway bill manifests for a select group of customers, this AI agent automates data extraction and entry, dramatically reducing manual workload and improving accuracy from day one.
Before Boon, employees manually keyed in each order, including master airway bills and all related house bills, one by one. Now, with Boon, documents are scanned, parsed, and automatically entered into a structured form that feeds directly into Global CFS’s existing systems.
The implementation approach is just as critical as the technology itself. Linscott emphasized the importance of starting small, focusing on one use case and one department to drive fast results. Boon supported this phased strategy, narrowing the document types and customer accounts in scope.
“We didn’t have to rip anything out or retrain our team—Boon works right alongside Axon to help us maximize our operational efficiency between dispatch and drivers.”
Boon’s AI Agents Plugged Into Axon to Automate the Work Holding Them Back
Live ETAs, No More Check Calls: Boon’s ETA Alerts syncs with Samsara + Axon to generate accurate, real-time ETAs shared automatically with customers and staff. This provided instant relief for dispatchers and CSRs.
Smarter Fueling, Over $115K in Annual Fuel Savings: Drivers get real-time, text-based recommendations based on fuel price, IFTA, location, and discounts right from Boon’s Fuel Recommendations.
Compliance Without the Chasing: Boon’s HoS Log Auditor flags gaps and automatically notifies drivers and back-office teams—closing the loop on violations before they cost you.
Results
Boon’s AI Agents Plugged Into Axon to Streamline Operations
- 95% fewer ETA check calls: Dispatchers reported that what once took 4–5 hours per day now happens automatically. Instead of dialing customers, they receive proactive notifications from Boon—giving them back nearly a full workday each week.
- 2x faster customer updates: With real-time alerts sent directly to shippers, Double D’s on-time communication scores jumped, helping secure new contracts and strengthen relationships with key accounts.
- 30% reduction in dispatcher workload: Teams can now oversee more trucks with the same headcount, allowing the company to scale without adding overhead.
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